Zhaney stood in her quiet little kitchen shop, Heirloom Kitchen, staring at the shelves lined with beautiful, handpicked kitchen tools that nobody seemed to want anymore. There had been a time when locals would stop in just to chat, browse, and leave with something special—a new chef’s knife, a hand-carved wooden spoon, or a shiny … Continue reading Zhaney’s Last-Ditch Pivot: Turning Products into Services to Survive